Return and Refund Policy

At Yiwu TeYan E-Commerce Business, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the following policy to understand our guidelines.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Timeframe: Returns must be initiated within 30 days of receiving your order.
Condition: The item must be in new, unused condition, with all original tags and packaging intact. Items that have been worn, washed, or altered in any way cannot be returned.
Non-Returnable Items: Certain items, such as customized products or personalized items, are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team via the contact form on our website.
Provide your order number, product details, and a reason for the return.
Our team will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping Costs

Return Shipping: The customer is responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
Shipping Carrier: You can return the item using any trackable shipping carrier. We recommend using a carrier that offers tracking to ensure the item is safely returned.
Original Shipping Fees: Shipping fees paid for the original order are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:

Refund Method: Your refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
Partial Refunds: In certain cases, a partial refund may be issued if the item is returned in a non-new condition (e.g., missing tags, damaged packaging, or used items).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a full refund, exchange, or credit, depending on your preference. You may be asked to provide photos of the damage or defect for verification.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately. We will process the cancellation as long as the order has not yet been dispatched. Once the order has been shipped, you will need to follow the return process to receive a refund.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer service team through our contact form on the website. We will be happy to assist you with any inquiries or issues.