Shipping Policy
At Yiwu TeYan E-Commerce Business, we are committed to delivering your order as quickly and efficiently as possible. Below is our shipping policy, which outlines our processes and guidelines.
1. Order Processing Time
- Orders are typically processed within 1-2 business days after the payment is received and verified.
- Please note that orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods
We offer a variety of shipping options depending on your location. The available shipping methods and estimated delivery times will be displayed during checkout.
- Standard Shipping: Typically takes 7-15 business days for delivery, depending on the destination.
- Expedited Shipping: Typically takes 3-7 business days for delivery.
- Express Shipping: Typically takes 1-3 business days for delivery.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The exact shipping fee will be displayed at checkout before you confirm your order.
4. International Shipping
We offer international shipping to most countries worldwide. Shipping times and costs may vary depending on your location. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order’s status. You can also track your order through our website using the tracking number.
6. Delivery Issues
While we make every effort to ensure timely delivery, delays may occur due to weather conditions, customs processing, or other unforeseen circumstances. If your order is delayed, please contact us, and we will assist in resolving the issue.
7. Incorrect or Incomplete Address
It is your responsibility to provide the correct and complete shipping address. We are not responsible for packages that are delayed or lost due to incorrect or incomplete address details provided by the customer.
8. Returns and Lost Packages
- If your package is lost or damaged during transit, please contact us immediately, and we will assist you in filing a claim with the shipping carrier.
- If you wish to return an item, please refer to our Return & Exchange Policy for details on how to initiate a return.
9. Customer Support
If you have any questions regarding shipping, please feel free to contact our customer support team through our contact form on the website. We are happy to assist you with any shipping-related inquiries.